Privacy Policy

1. Who we are

Verra Health (“we”, “us”, “our”) provides virtual primary care services in Alberta. This Privacy Policy explains how we handle personal information and, where applicable, health information in connection with our website and services.

2. What information we collect

Depending on how you use our website and services, we may collect:

• Contact information (e.g., name, email, phone).
• Appointment and intake information you submit through booking/intake forms.
• Health information shared during a clinical encounter when required for care.
• Technical/usage data (e.g., device, browser, pages visited) via cookies/analytics.

3. How we use your information

• Provide and manage appointments and virtual care services.
• Verify identity/eligibility where required.
• Communicate about bookings, updates, and service information.
• Maintain clinical records and meet professional/legal obligations.
• Improve site performance, security, and user experience.

4. Alberta privacy context

Where we handle health information, we do so in accordance with Alberta requirements, including obligations under the Health Information Act (HIA) and other applicable privacy laws.

5. Sharing and disclosures

We do not sell your personal information. We may share information:

• With service providers that support operations (e.g., booking, video visits, hosting), under appropriate safeguards.
• Within Alberta’s health system when clinically necessary (e.g., referrals, labs, imaging requisitions).
• When required or permitted by law.

6. Cookies and analytics

We may use cookies to improve functionality, measure traffic, and support security. You can control cookies through your browser settings.

7. Security

We use safeguards appropriate to the sensitivity of the information we hold. No method of transmission or storage is 100% secure, but we work to protect information from unauthorized access, use, or disclosure.

8. Retention

We retain information only as long as needed for the purposes described above and to meet professional, legal, and regulatory requirements.

9. Your choices

• Request access to personal information or, where applicable, your clinical record.
• Request correction of inaccurate information.
• Ask questions about privacy practices.

10. Contact

• Email: clinic@verrahealth.ca
• Phone: (587) 404-2000
• Address: 4905 Gateway Blvd NW, Edmonton, AB T6H 5C3
• Service: Virtual clinic serving Alberta + in-person clinic in Edmonton

Looking for our Terms? View Terms.