Terms of Use

Effective date: February 16, 2026

These Terms of Use (“Terms”) govern your access to and use of the Verra Health website (“Website”) and any related online booking, forms, or communications tools (collectively, the “Services”). By using the Website or Services, you agree to these Terms.

1. Not for emergencies

The Website and Services are not intended for emergency use. If you have urgent or emergency symptoms (e.g., chest pain, severe shortness of breath, stroke symptoms), call 911 or go to the nearest emergency department.

2. No medical advice on the Website

Information on this Website is provided for general informational purposes only and does not constitute medical advice. A clinician–patient relationship is only established when a licensed clinician accepts you for care through a booked appointment or other confirmed clinical process.

3. Eligibility and jurisdiction

The Services are intended for individuals who are eligible to receive care within Alberta, Canada. Certain services may be limited based on clinical appropriateness, regulatory requirements, or your location at the time of service.

4. Booking, cancellations, and attendance

  • You are responsible for providing accurate information when booking and for attending at the scheduled time.
  • If you cannot attend, please cancel or reschedule as early as possible.
  • We may charge or apply policies for missed appointments or late cancellations where permitted and communicated in advance.

5. Use of the Website

You agree not to:

  • Use the Website in any unlawful, harmful, or misleading manner.
  • Attempt to gain unauthorized access to systems or data.
  • Interfere with the security or operation of the Website.
  • Upload malware or attempt to disrupt services.

6. Privacy

Your use of the Website and Services is subject to our Privacy Policy. Please review it here: Privacy Policy.

7. Third-party services

The Website may link to or integrate third-party services (e.g., booking tools, video platforms). We are not responsible for third-party content, security, availability, or practices. Your use of third-party services is governed by their terms and policies.

8. Intellectual property

The Website content, design, text, graphics, logos, and other materials are owned by or licensed to Verra Health and are protected by applicable intellectual property laws. You may not copy, reproduce, or distribute content without prior written permission, except as permitted by law.

9. Disclaimers

The Website and Services are provided on an “as is” and “as available” basis. While we take reasonable steps to maintain accuracy and availability, we do not guarantee that:

  • the Website will be uninterrupted or error-free,
  • content will be complete or up to date, or
  • communications will always be secure.

10. Limitation of liability

To the fullest extent permitted by law, Verra Health will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or Services. Nothing in these Terms limits rights that cannot be excluded under applicable law.

11. Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Website after changes means you accept the updated Terms.

12. Contact

If you have questions about these Terms, contact us:

Last updated: February 16, 2026

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